Terms and Conditions

Unless specifically stipulated in writing, placing an order with the PROVIDER will imply acceptance by the USER of these legal conditions. No stipulation made by the USER may differ from those of the PROVIDER if it has not been expressly accepted in advance and in writing by the PROVIDER.

The delivery time will be between 2 and 6 business days, depending on the destination population and the chosen payment method. This term is understood provided that the availability of the merchandise has been confirmed and full payment of the order has been verified.

In the event that the PROVIDER has not delivered the merchandise, after 30 calendar days from the agreed delivery date, due to lack of availability of the product or service, the USER will be informed and will be entitled to cancel the order and receive the refund. of the total amount paid without any cost, and without resulting in any liability for damages attributable to the PROVIDER.

In case of unjustified delay on the part of the PROVIDER regarding the return of the total amount, the USER may claim that double the amount owed be paid, without prejudice to their right to be compensated for damages suffered in excess of said amount.

The PROVIDER will not assume any responsibility when the delivery of the product or service does not take place, because the data provided by the USER is false, inaccurate or incomplete.

The delivery will be considered made when the carrier has made the products available to the USER and the USER, or his / her delegate, has signed the delivery receipt document.

It is the responsibility of the USER to verify the products upon receipt and expose all the exceptions and claims that may be justified in the delivery receipt document.

The foods offered are perishable, that is, they can expire or deteriorate in a short period of time. This type of supply of goods is exempt from return, according to subsection d) of article 103 of Law 3/2014, of March 27.

In any case, the USER is offered the possibility of claiming any possible defects or defects that the order presents within a period of 24 hours from delivery, both online and offline, and, if considered, make the return. .

All returns must be communicated to the PROVIDER, by email to info@smooy.es, indicating the corresponding invoice or order number. Once the USER has received the return number, they will send the product to the PROVIDER, indicating this number in the shipping letter, with the transportation costs at their expense, at the address of ROENCAR SL, C/ JOSE MARIA DE LARA CARVAJAL ALCANTARILLA BUSINESS PARK, 13-49 – 30820 ALCANTARILLA (Murcia)

After analyzing the case, if the PROVIDER considers that the product did not meet the conditions of sale, within a period of 48 hours it will inform the USER of the amount and conditions of its refund.

Any claim that the USER considers appropriate will be attended to as soon as possible, and can be made at the following contact addresses:

Postal: ROENCAR SL, C/ JOSE MARIA DE LARA CARVAJAL PARQUE EMPRESARIAL ALCANTARILLA, 13-49 – 30820 ALCANTARILLA (Murcia)

Telephone: 968788199 Email: info@smooy.es

Online dispute resolution (Online dispute resolution)

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of justice, through the intervention of a third, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, finally being able to suggest and / or impose a solution to the conflict.

Link to the ODR platform: http://ec.europa.eu/consumers/odr/

The parties will not incur liability for any fault due to a major cause. Compliance with the obligation will be delayed until the cessation of force majeure.

The USER may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the sale.

If any stipulation of these conditions is considered null or impossible to fulfill, the validity, legality and fulfillment of the rest will not be affected in any way, nor will they be modified in any way.

The USER declares to have read, know and accept these Conditions in their entirety.

All sales and deliveries made by the PROVIDER will be understood to be subject to these Conditions.

No modification, alteration or agreement contrary to the Commercial Proposal of ROENCAR SL or what is stipulated herein will have effect, unless expressly agreed in writing signed by the PROVIDER, in this case, these particular agreements will prevail.

The PROVIDER reserves the right to modify its specifications with respect to the information provided in its advertising, until it does not affect the value of the products offered. These modifications will also be valid in the event that, for any reason, the possibility of supplying the products offered is affected.

The prices indicated for each product include Value Added Tax (VAT) or other taxes that may be applicable. These prices, unless expressly indicated otherwise, do not include shipping, handling, packaging, shipping insurance or any other additional services and annexes to the product purchased.

The prices applicable to each product are those published on the website and will be expressed in the EURO currency. The USER assumes that the economic valuation of some of the products may vary in real time.

Before making the purchase, the USER will be able to check all the details of the quote online: items, quantities, price, availability, transportation costs, charges, discounts, taxes and the purchase total. Prices may change daily while the order is not placed.

Once the order is placed, the prices will be maintained whether there are products available or not.

Any payment made to the PROVIDER entails the issuance of an invoice in the name of the registered USER or the company name that the USER has informed at the time of placing the order. This invoice will be sent in paper format along with the purchased product. The invoice can be downloaded in PDF format by accessing the website management panel with the user account. If you want to receive it by email, you must request it by any of the means that the PROVIDER makes available to you, informing you that you may revoke said decision at any time.

For any information about the order, the USER may contact through the PROVIDER's customer service telephone number 968788199 XNUMX XNUMX or via email to the address info@smooy.es.

Prices do not include shipping costs or additional services, unless expressly agreed otherwise in writing.

The postage will be calculated at the time of saving the basket or budget, since they are calculated by the weight of the products and by the delivery address.

The transport fee applied is €9,00.

The PROVIDER is responsible for economic transactions and allows the following ways to pay for an order:

• Bank Transfer
• PayPal
• Credit card

The USER may use a discount coupon at the time prior to completing the purchase if it has been received by the PROVIDER.

Security measures

The website uses information security techniques generally accepted in the industry, such as SSL, data entered in secure pages, firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to the data. To achieve these purposes, the user/client accepts that the provider obtains data for the corresponding authentication of access controls.

The PROVIDER undertakes not to allow any transaction that is or is considered illegal by the credit card brands or the acquiring bank, which may or has the potential to damage their goodwill or negatively influence them.

The following activities are prohibited under the programs of the card brands: the sale or offer of a product or service that does not comply with all the laws applicable to the Purchaser, Issuing Bank, Merchant or Holder of the card or cards.

Any product from the catalog can be added to the cart. In this, only the items, quantity, price and total amount will be observed. Once the basket is saved, taxes, charges and discounts will be calculated according to the payment and shipping information entered.

The baskets do not have any administrative link, it is only a section where you can simulate a budget without any commitment by both parties.

From the basket you can place an order by following the steps below for its correct formalization:

1. - Checking the billing information.
2. – Checking the shipping address.
3. – Selection of the form of
4. – Place the order (buy).

Once the order is processed, the system instantly sends an email to the PROVIDER'S management department and another to the USER's email confirming the placement of the order, its status and the approximate shipping and/or delivery date.

If any of these terms and conditions is considered illegal, void or for any unenforceable reason, this condition will be considered severable and will not affect the validity and enforceability of any of the remaining conditions.

ROENCAR SL may, without prior notice, suspend or terminate the USER's access to its e-commerce services, in whole or in part, for any valid reason, including, without limitation, when the USER fails to comply or follow any of the obligations set out in this document or any applicable legal provision, license, regulation, directive, code of practice or usage policies.

When ROENCAR SL exercises any of its rights or powers under this Clause, such exercise will not prejudice or affect the exercise of any other right, power or resource that may be available to ROENCAR SL.

These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The PROVIDER and the USER agree to submit to the courts and tribunals of the USER's domicile any controversy that may arise from the provision of the products or services subject to these Conditions.

In the event that the USER is domiciled outside of Spain, the PROVIDER and the USER expressly renounce any other forum, submitting to the Dispute Resolution Body that will act as an intermediary between both in accordance with Art. 14.1 of Regulation (EU) 524/ 2013, without the need to resort to the courts of law. For more information, see clause «4. CLAIMS AND ONLINE DISPUTE RESOLUTION» of these Conditions.